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Testimonials

~Zillow Review~

“Caroline is an excellent realtor. But even saying that does not quite capture the top-notch level of service that she and her team provide. While Caroline does do everything you'd expect a realtor to do, she is also a project manager, a team leader and a great listener. Caroline recently sold a home for my wife and I and we could not have been more pleased with the experience. She understood our goals in the sale of our home and help us to achieve them. Caroline helped us assess the value of our home, recommended upgrades designed to assist in the sale, coordinated the upgrades we chose to do, and suggested contractors in a variety of different fields to get the job done right. She even provided a personal organizer to help us with our packing! Her marketing materials and internet presentation of our home were excellent and beautifully done, and Caroline had an in-depth understanding of the Burlingame market in which our house was situated. We were moving out of state in addition to selling our home and we needed a realtor who could assist with the sale and upkeep of our home while we were away. Caroline did an excellent job of this, e.g., driving by the house each day to make sure that it was in good shape and to monitor the progress of landscaping work that we were having done. We were lucky to have found her! I cannot emphasize enough how much we enjoyed working with Caroline and each member of her team. Everybody that works with her is great....from her administrative assistants and assistant realtors to the contractors that she recommend.We highly recommend Caroline.”



 

James and Melissa O'Brien

"Caroline is a consummate professional. She touches all of the bases, knowledgeable, skillful, thorough, organized, dedicated and resourceful. She is also patient and compassionate when she needs to be, which is a plus because selling your home is quite an undertaking. Caroline told us we would set a record in our neighborhood with the sale of our house and she was right. Caroline also has assembled a great team that assists her clients in every phase of the selling process from staging, repair work, organizing, administrative.....basically keeping everything on track! She is now our broker for life, we can not recommend her and her team highly enough."

-Ken & Yvonne Nava

Ken & Yvonne Nava

Caroline is an all star! She is highly knowledgeable, organized, and a joy to work with. My wife and I were able to purchase our dream home in a multiple bid situation only because of Caroline's expertise and guidance. She has her client's interests in mind at all times and is great at negotiation. Entire process from house hunt to close was a smooth as can be.  I can't recommend her more highly!

Ed and Natalie K.

"From my first meeting with her to receiving the key to my home, Caroline had always maintained a single goal, finding the perfect home for me. She erased my fear and uncertainty as a first time buyer and became my guiding light throughout the process. Caroline demonstrated many exemplary  qualities such as

- Diligence: she would research and compile extremely detailed info on the homes I was interested in; after our bid was accepted, she was on top of everything, following up on each party's action items, laying out a detailed plan and calendar for me on the things to come.

- Integrity: she would advise me to back away if a home is not right for me.

- Responsiveness: my questions were usually answered within the hour. If she did not have an answer right away, she would still respond to acknowledge that she received my inquiry.

To those who've read this far, we've never met, but I know you'd be lucky to have Caroline. Team up with her and don't look back. She will be the best decision you've made in a long time"

Joe Ye

"Caroline is one of the kindest, most professional real estate experts that we have ever met. Moving to the Bay Area is a significant wake up call when it comes to the housing market and Caroline has graciously provided us with the best advice, education and support from day one. Even when we decided to wait on purchasing a home and found a place to rent, instead, Caroline continued to offer her guidance and sent over a stunning bouquet of flowers. We greatly appreciate her attention to detail and desire to always put her clients first. We look forward to working with her in the future!"

 

Catherine & Nick

"I have completed over 15 residential personal transactions. Caroline Huo is the best and I can't remember any other agent who was 50% as good. She not only sold the property, but also managed a lifestyle change for a member of the family."

Kevin Dunnigan

Caroline sold us our home several years ago in the San Mateo area. We looked all over the entire peninsula from Millbrae down to Palo Alto. She was a consummate professional, and showed us everything in our range (or at least close!), in addition to giving us loads of information on each of the neighborhoods we looked at (dozens!!). She has immense patience, and is not in a hurry to "make a sale", rather she wants her clients to find the home that is right for them. Even though we've had several other agents try to schmooze us, we will definitely be calling Caroline when it comes time to sell our home and find another.

Heidi Huntsman

"Realtors or for that matter people, don't come any better than Caroline Huo. Caroline's expertise, professionalism, thoughtful, and masterful and expert knowledge of housing, remodeling, and the team she has created is no less than the best. Caroline and her team worked with us diligently and  always made us feel that we mattered, our home mattered, our lives mattered. She is undoubtedly the most incredible person we have ever worked with. With heartfelt thanks to Babs Harband for the recommendation."

Rose Clurman

My wife and I just sold a home with Caroline and her partner Carol Hall.  We can say that if you have a home to sell these are the people to do it!  They went above and beyond satisfactory requirements to absolutely delight us with their level of professionalism and service.  
They walked us through the sales process and made recommendations on how to prep the home for sale.  But then they also managed the work that we decided to do on the home.  They met with multiple painters, carpet people, handymen, etc. to get different cost estimates.  They then presented the estimates to us for us to choose which ones we wanted to do and which we would pass on.  They then showed up to let the workers into the property to do the work and locked up after they left.  We really appreciated all their help since we were busy with work and a move into our next home.  They built beautiful marketing brochures and had an expert on-line virtual tour.  Our home looked like it could be in a magazine!
The result of all their hard work was that our home sold with multiple offers after the first showing at the highest price for a home of its size in the neighborhood, ever!  I know that it is a sellers market, but I believe that without Caroline and Carol we would not have gotten as much for our home.

Darryl and Eliza Fujita

We recently completed 2 transactions with Caroline.  She helped us purchase a house which had multiple offers and helped us sell a house within days of listing.  She makes it look easy and made it very easy for us.  However we know that she worked extremely hard behind the scenes, researching comps, making multiple phone calls, advertising on multiple venues; her knowledge of the market and her reputation in the Bay Area were invaluable.  Her experience, sage advise and professional composure helped us make excellent choices and got us through our hectic transition. Throughout the entire process Caroline listened to us and understood what we wanted and needed, and communicated with us on a regular basis.  We highly recommend her.

Charles and Grace

~Zillow~

"We cannot thank you enough for selling our home and doing such a wonderful job for us. Without you, it couldn't have happened.  It was hard to leave after 46 years, but you made it easier. Thank you for all that you have done for us. We could not be any happier."

~Yelp~

I wish we could give ten stars!  it was a wonderful experience working with Caroline. We sold the house we had lived in for 46 years and Caroline went out of her way to make it go smoothly.  From hiring a contractor to do some repairs, to finding a landscaper and to the final staging of the house Caroline was there every step of the way.  She really knows the housing market and was able to get a great price for our house.  We want to thank Caroline for her thoughtfulness and we would highly recommend her unconditionally.  I wish we had another house to sell so we could work with her again.

Jim and Carol F.

My husband and I recently had the pleasure of working with Caroline to purchase our first family home. She is thorough, professional, thoughtful, and responsive. Our offer was not the highest offer or even the second highest, but Caroline worked well with the listing agent to get our offer accepted.  In fact, we received a note from the listing agent afterwards and he said that Caroline was THE reason we got the house.  In a seller's market, it's important to have the right agent to represent the buyer - Caroline is the best around.

Jason and Yunnie

We chose Caroline over the other agents we interviewed to list our home because of the energy she brought.  She had our home ready on on the market in 4 days and sold in a week 30% over what others had been selling for and over our asking.  Her "above and beyond" attitude was apparent throughout the transaction and consistently surprised us with her attentiveness.  Caroline was the right choice!

 

Brant H.

I would really like to thank you for all of your work in helping to sell my property on Wedgewood Drive in Hillsborough. I was really surprised at the sales price and the speed in which this deal went through. Your assistance in pricing and market value helped greatly. You rolled up your sleeves and found movers, painters, contractors and lifted the weight off of me after his passing. You were right about staging too!  It was a pleasant surprise that so many people were able to go to the open house in the rain. The pictures on the computer were fantastic. I almost wanted to take the house off the market!  Thank you, thank you, Caroline.

-Mary S.

Mary S.

As a first time homebuyer, our family and I were given the red carpet treatment by Caroline. She throroughly covered our questions and thoughtfully addressed our concerns. Everything she offered us helped us make the most informed decision. Above and beyond!

Nick W.

Caroline is amazing! It was a wonderful experience working with her. We sold the house we had lived in for 46 years and Caroline went out of her way to make it go smoothly. She is very dedicated and takes good care of her clients. We would like to thank Caroline for her thoughtfulness and we would highly recommend her unconditionally. I mentioned on yelp that I wish we had another house to sell so we could work with her again. 

Jim and Carol Frye

Caroline represented us in both selling our old house, and in finding and buying our new house. Working with Caroline was fantastic. In selling our old house, we hit some bumps in the road, including unexpected damage to our roof as we were getting the house ready to sell. Caroline used her amazing organizational skills and connections to assemble a team of roofers, painters, landscapers, and I'm not sure what else to do the world's fastest and most effective repair job, all in time for it not to impact the sale at all. We were so thankful she was on our side. In buying our house, we looked for a long time and had very particular interests in San Mateo Park. She was diligent in looking out for us, found a house before it went on the market, and helped us to get in to see the owners before it even was listed. We can't recommend her more highly.

Caroline Hoecker

Awesome! Professional, enthusiastic, talented, and charismatic, Caroline was amazing in getting our home sold quickly and easily at a price we were so happy with. She is the kind of real estate agent you really want to have on your side. Also very savvy with amalgamating technology and real estate information. She knows how to get things done.

Bing and Vivien Shen

Losing your mother is an emotional time for any family. Caroline and Brandon knew where we were in our lives and seem to be able to carry the heavy ball of selling our mother's house.  The time frame from meeting with us, to cleaning up and staging the house, to going on the market and then selling the house in one week was amazing to all of the family. Listed at a reasonable price and got offers well above what we expected.  All in all a fun experience for something that could have been dreadful.  I love "family people" and you can tell Caroline is one of those.  I'm not sure how she can juggle work and home but she does.  Thank you Caroline and Brandon.

Steve Barrenger

My husband and I recently had the pleasure of working with Caroline to purchase our first family home. She is thorough, professional, thoughtful, and responsive. Our offer was not the highest offer or even the second highest, but Caroline worked well with the listing agent to get our offer accepted.  In fact, we received a note from the listing agent afterwards and he said that Caroline was THE reason we got the house.  In a seller's market, it's important to have the right agent to represent the buyer - Caroline is the best around.

Yvonne L.

What an amazing person!  My story as a General Contractor is a bit different and I think it offers a unique perspective on Caroline and her Team.   I was introduced to Caroline Huo when one of her clients was seeking to purchase a property in the Stanford area.  Caroline had an amazing vision!   She saw the hidden potential of the property and truly understood the client's needs and lifestyle constraints.  Caroline was able to secure the property and helped conduct a quick close.   When potential obstacles arose, I was amazed at her tenacity and grace as she plowed right through them- making it all seem easy.  The deal was done, the house was closed, and Caroline had fulfilled her obligations to her client.  There was one item still outstanding...the owner needed to hire a contractor to bring out the full potential of the property.  Caroline was eager and ready to assist.  She organized a list of potential contractors, arranged on - site meetings, and helped the owner select the company that would listen, respect, and deliver the renovation project her client sought.  It was truly impressive and rare to see this level of dedication and commitment to customers.  We feel honored to have been chosen by Caroline and the homeowner on this renovation project.  I would highly recommend working with Caroline - she is a true professional!

Erik B.

I just bought a home from Caroline and couldn't be happier. Buying a home is an emotional roller coaster and you need a knowledgeable partner to help you navigate both the peaks and the valleys. Two takeaways:

1. Customer service and satisfaction is her main goal. She will go out of her way to make sure you have everything you need and more. She was always available with her time and advice. And more importantly, she listened to what we wanted and helped guide us to what we needed.

2. Never once did I feel pressured to put in an offer. Her goal was to keep us up to date on the market and educated on what it takes to buy a home.

She was consistent from beginning to end and was patient through the entire process. She is a pro's pro and is someone I would use again and recommend to a friend.

Ryan K.

I am delighted to recommend Caroline with my highest level of enthusiasm! This past year she was my agent for selling my Palo Alto home, and also helped in the purchase of my new home on the Stanford campus. She was fantastic! As it had been many years since I had purchased and sold my previous house, her patient and very knowledgeable guidance and advice were essential to my successfully selling my house for several hundred thousand $ more than we expected. More than that, Caroline went far beyond the call of duty as an agent in helping out with whatever was needed at the time, including obtaining evaluations of my property by other realtors; recommending her trusted gardeners, handymen, moving advisors, etc.; being on site for hours during inspections and removal of an underground storage tank; checking my property while I was away on vacation; helping me find an excellent general contractor for renovating my new house; obtaining discounts for my move and storage, and many other ways in which she made the sale and purchase easy for me. She always responded promptly to my questions and kept my best interests foremost in her negotiations and advice. Client satisfaction is Caroline's number one goal, and she way surpassed that goal in serving as my agent! I can't express enough my thanks and appreciation for all that she did for my very successful house sale and purchase.

Patricia Jones

She helped us buy and sell our homes in a very tough economic environment. She helped us stage our old, reach to buy our new, and sell our old home more efficiently than we ever imagined.

Tohru and Emi Sato

Caroline delivers professional expert service with a smile. Her knowledge of the market and her knowledge of as her clients helped us get our dream home in the super competitive Bay Area. We couldn't be happier with her service

Charles and Grace Lee